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Sunday, March 13, 2011

Vodafone robbed me of my number 9830540355

The Kolkata Vodafone Prepaid no 9830540355 was bought in 2003 in my mother's name (B. Chattoraj). Since then I used it from Jan, 2004. At that time it was Hutchison Essar. Till 6th March, 2011, I had used this number by being brand loyal to Hutch. (currently Vodafone-Essar). But being loyal was my greatest mistake. I came to Pune on Jan, 2010 and still used the connection on roaming mode by filling Rs 200 talk time every 6 months since I had converted it to lifetime connection.

On 9th March, 2011, my mother visited the Vodafone Shop at CIT Road, Kolkata and they said that since I did not submit the papers they disconnected my number (it was saying 'Sim Card Registration Failed') and to get the number back again I need to convert it from prepaid to postpaid and use it and for that they charged Rs 300. They said since I used the phone in roaming mode for more than 6 months it was also another reason why my no was disconnected. Since the phone was in my mother's name they asked my mother to pay Rs 1200 for a previous postpaid connection that my other had inspite of my mother having paid the amount to them and surrendering the connection. After being a loyal customer of Hutchison-Vodafone-Essar, I should be given privilige to use the number for any time I like with some grace period of submitting the documents (which my mother had already done while buying the connection in year 2003).

Now if anyone from Vodafone does not contact me and give me my number 9830540355 back free of cost, them I will be forced to leave Vodafone and take up another connection for the rest of my life. Also I would promise to never buy any Vodafone connection for the rest of my life. I would also discourage others to buy one. Thus vodafone has lost a brand loyal customer like me and thus they would also loose many such brand loyal customer like me in near future if their policy is to harass customers instead of helping them.

Thus I was bound to write painfully "Vodafone robbed me of my number 9830540355".

Vaijayanta Chattoraj
Pune
09325809073

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